Privacy Policy

At Velluray, accessible from velluray.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Velluray and how we use it.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

A. Personal Information You Provide When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

  • Name

  • Billing address and Shipping address

  • Payment information (including credit card numbers)

  • Email address and Phone number

B. Device Information (Automatically Collected) When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.

2. How We Use Your Information

We use the information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

  • Communicate with you;

  • Screen our orders for potential risk or fraud; and

  • Targeted Advertising: When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (including sharing encrypted data with advertising partners like AppLovin, Meta, and Google).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Service Providers: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Advertising Partners: We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (such as the Facebook Pixel or AppLovin tags).

Our key advertising partners include:

4. GDPR Compliance (For European Users)

If you are a resident of the European Economic Area (EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

 

Legal Basis for Processing: We process your personal information under the following legal bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

To exercise these rights, please contact us through the contact information below.

5. CCPA/CPRA Compliance (For California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: Request deletion of your personal information.

  • Right to Opt-Out: Direct us not to "sell" or "share" your personal information.

Do Not Sell or Share My Personal Information: Velluray does not sell your personal information for monetary consideration. However, under California law, sharing data with advertising networks (like AppLovin or Meta) for targeted advertising may be considered a "share" or "sale." You may opt out of this sharing by contacting us or using the "Global Privacy Control" signal in your browser.

6. iOS App Tracking Transparency (ATT) & Data Sharing

In compliance with Apple's iOS privacy standards and other mobile platform requirements: We respect your choices regarding tracking. If you visit our website from an iOS device where you have opted out of tracking, we endeavor to respect those signals regarding data sharing with third-party app advertising platforms (such as AppLovin). We use aggregated, anonymized data wherever possible to respect user privacy while maintaining website functionality.

7. Cookies and Tracking Technologies

We use cookies to help us improve your experience and for marketing purposes.

  • Strictly Necessary Cookies: Required for the website to function.

  • Performance Cookies: Allow us to count visits and traffic sources.

  • Targeting Cookies: May be set through our site by our advertising partners (including AppLovin and Meta). They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

8. Data Retention and Security

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with applicable laws and regulations, to resolve disputes, and to enforce our agreements. We use industry-standard encryption (SSL) to protect your data during transmission.

9. Minors (COPPA)

The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

10. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: support@velluray.com

  • Phone: +1 (213) 817-5352

  • Company Name: Fun Spin Co., Limited

  • Business Address: Room 06, Zone D, 27/F, EGL Tower, 83 Hung To Road, Kwun Tong, Kowloon, Hong Kong SAR