Contact Us
At Velluray, delivering an exceptional customer experience is our top priority. Whether you have inquiries regarding our products, require assistance with an existing order, or wish to share any feedback, our dedicated support team is always ready to assist you.
Get in Touch
The most efficient way to connect with us is via email:
- Customer Support Email: support@velluray.com
To help us expedite your request and provide a swift resolution, please ensure your email includes the following details:
- Full Name
- Order Number (e.g., 042SHOP-1442)
- Email Address associated with the purchase
- Detailed Summary of your inquiry or concern
Support Hours & Response Time
Our customer care team operates 24/7 and aims to address all incoming correspondence within 24 to 48 hours.
Thank you for choosing Velluray. We look forward to serving you!