Terms of Use

TERMS OF USE

Welcome to Velluray. This website (the "Site") is operated by the Company. Throughout these terms, the expressions “we,” “us,” and “our” refer directly to Velluray. We provide this Site, including all utilities, data, and services built herein, to you—the user—contingent upon your full acceptance of the contractual rules outlined below.

By accessing or browsing this Site, you formalize your agreement to these Terms of Use. If you do not consent to be bound by these provisions, please immediately discontinue your use of our platform.

Your interactions with this platform are also governed by our Privacy Policy and our Terms of Purchase, both of which are fully integrated into this text by reference.

IMPORTANT NOTICE: PLEASE CAREFULLY REVIEW THESE TERMS OF USE alongside our integrated Privacy Policy prior to navigating the platform. By remaining on this Site, you signify your irrevocable acceptance of these terms, including the binding arbitration framework and class-action waiver detailed in the dispute resolution provisions below.

Data Integrity & Accuracy

You solemnly affirm that any personal profiles, transaction details, and information you supply to Velluray are entirely truthful, precise, current, and complete. You acknowledge your ongoing responsibility to promptly modify and correct your account records whenever changes occur.

Privacy Policy Access

Our data handling, storage, and processing protocols regarding consumer profiles are explicitly defined in our Privacy Policy located on our storefront. By submitting data to us (whether through site registrations, digital mail, phone calls, or other communication paths), you agree to let us manage that information in total compliance with that policy.

Intellectual Property, Limited License & Site Accessibility

All visual and digital assets compiled on this Site—including but not limited to written copy, layout structures, imagery, interface aesthetics, logos, software codes, audio pieces, and downloadable files, alongside their specific structural configuration—are the exclusive property of Velluray, its content providers, or its licensors. These assets are fully protected under international trademark, copyright, and intellectual property statutes.

We grant you a restricted, non-transferable, and revocable license to access this Site for individual, non-commercial purposes. Unless explicitly stated otherwise, you may browse, replicate, download, and print materials from this platform solely for your personal use, provided you do not strip out or alter any trademark, copyright, or proprietary markings. The underlying title and complete intellectual property rights of all materials remain entirely with Velluray or its licensors. This permissive access can be cancelled at our sole discretion at any moment without cause.

Velluray explicitly prohibits any unauthorized interactions with our platform assets, including but not limited to:

  • Utilizing Site content or structural details to build competitive business operations or to benefit an external merchant or third-party entity.

  • Implementing data caching, framing techniques, or constructing unauthorized hyperlinks to our Site.

  • Modifying, copying, distributing, mirroring, broadcasting, uploading, reverse engineering, or creating derivative variations of any platform code, products, or service elements without explicit rights.

  • Injecting or transmitting digital files containing software viruses, malware, or corrupted data strings meant to disable, interrupt, or degrade our hardware systems.

  • Using automatic data-mining software, scraping applications, extraction robots, or similar data-gathering tools to systematically harvest network configurations or user profiles.

  • Executing any technical action that creates an unreasonable or disproportionately immense data load on our underlying network infrastructure.

You are responsible for obtaining the digital access needed to view this Site, including covering any third-party expenses (such as internet connectivity or mobile carrier data fees). You must also secure all hardware devices required to access our storefront.

Any attempt to bypass access barriers or security perimeters implemented on the Site will result in the immediate and automatic revocation of your user license. We retain the right to deny service, cancel customer registrations, bar individuals from browsing the Site, and terminate account permissions at any point without advance notification.

User-Submitted Material

You retain full legal accountability for any digital material, statements, reviews, or media you publish or transmit through this platform. You guarantee that your submissions are lawful, original, appropriate, and do not infringe upon third-party copyrights. You are strictly forbidden from uploading or distributing text or media that is:

  • Confidential, proprietary, or invasive of personal privacy rights.

  • Defamatory, fraudulent, unlawful, libelous, abusive, threatening, or vulgar.

  • Hate speech, ethnically offensive, or encouraging criminal activity that would trigger civil or criminal liability.

You may not use a fraudulent email address, impersonate real or fictional entities, or misrepresent the true origin of any content you transmit.

Excluding personal data (which is handled under our Privacy Policy), any material you submit grants Velluray an unconditional, perpetual, worldwide, royalty-free, non-exclusive, and transferable right to duplicate, publish, adjust, showcase, and license that material across any commercial media channel. This material will be treated as non-confidential, and you warrant that you possess all legal clearances required to grant us these rights without requiring permissions from, or paying royalties to, any third party.

Third-Party Web Links

Our digital marketplace may display hyperlinks pointing to external websites or networks owned by independent operators. These paths are provided solely for your convenience. Velluray exerts no governance over external materials, promotional ads, or store products hosted on those independent platforms.

The presence of an external link does not imply that we endorse its content. Independent destinations run under different operational guidelines and privacy rules. We accept no liability for financial damages, digital asset losses, or security breaches resulting from your interaction with external web networks.

DISCLAIMERS OF WARRANTY

EXCEPT AS EXPLICITLY STATED OTHERWISE WITHIN OUR CONSOLIDATED TERMS, AND TO THE FULLEST EXTENT ALLOWED BY APPLICABLE JURISDICTIONAL LAW, VELLURAY OFFERS NO EXPRESS OR IMPLIED CONDITIONS, COVENANTS, OR WARRANTIES CONCERNING ANY MATERIAL FOUND ON THE SITE. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO PRODUCT MERCHANTABILITY, SUITABILITY FOR A SPECIFIC PURPOSE, NON-INFRINGEMENT, AND ANY EXPECTATIONS ARISING FROM PERFORMANCE HIGHLIGHTS OR TRADING HISTORY.

YOUR ENGAGEMENT WITH THIS PLATFORM IS ENTIRELY AT YOUR OWN RISK. THE DISPLAYED DIGITAL CONTENT, PRODUCTS, AND INFRASTRUCTURE UTILITIES ARE ACCESSIBLE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE RETAIN THE POWER TO LIMIT OR SUSPEND YOUR ACCOUNT OR PORTIONS OF THE SITE AT ANY TIME.

VELLURAY DOES NOT GUARANTEE THAT THE SITE WILL REMAIN ONLINE WITHOUT INTERRUPTION, SECURE, ENTIRELY FREE OF CODE ERRORS, OR CLEAN OF REPLICATING DIGITAL VIRUSES. IF YOU DOWNLOAD DIGITAL FILES FROM THIS PLATFORM, YOU DO SO AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR HARDWARE DAMAGE OR DATA LOSS RESULTING FROM SUCH ACTIONS. NO PIECE OF INFORMATIONAL CONTENT OBTAINED DIRECTLY FROM THE SITE CREATES A WARRANTY OF ANY KIND.

CERTAIN LOCAL CODES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO PARTS OF THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

YOU FORMALLY RECOGNIZE THAT YOU ASSUME COMPLETE LEGAL RESPONSIBILITY FOR YOUR ACTIONS ON THE SITE, DISCUSSIONS WITH EXTERNAL ENTITIES, AND THE SUBSEQUENT USE OF PRODUCTS SECURED THROUGH VELLURAY. THE TRANSMISSION OF DATA ACROSS THE INTERNET IS NOT ABSOLUTELY SECURE AND MAY BE SUBJECT TO THIRD-PARTY INTERCEPTION. BECAUSE THE SITE IS CHANNELS-FREE TO ACCESS, YOU UNDERSTAND THAT, TO THE MAXIMUM EXTENT PERMITTED BY RELEVANT CONSUMER PROTECTION LAWS, NEITHER VELLURAY NOR ITS DATA SUPPLIERS, WAREHOUSE VENDORS, OR LICENSORS WILL BE HELD LIABLE FOR DIRECT, CONSEQUENTIAL, INDIRECT, SPECIAL, ACCIDENTAL, OR EXEMPLARY DAMAGES.

THIS LIMITATION EXTENDS TO CLAIMS LINKED IN ANY FASHION TO: (1) THIS MARKETPLACE OR PLATFORMS LINKED TO IT; (2) OPERATIONS WE LAUNCH OR DECLINE TO LAUNCH BASED ON COMMUNICATIONS RECEIVED FROM YOU; (3) MERCHANDISE DISTRIBUTED OR SECURED VIA OUR STORES, INCLUDING PRODUCT LIABILITY DISPUTES; (4) DELAYS, SYSTEM INTERRUPTIONS, OR AN INABILITY TO LOG INTO THE SITE; (5) THE MODIFICATION OR PERMANENT DELETION OF ANY USER CONTENT POSTED ON THE SITE; OR (6) PLATFORM USAGE DISPUTES ROOTED IN CONTRACT, TORT, OR STRICT LIABILITY, EVEN IF OUR REPRESENTATIVES WERE INFORMED OF THE POTENTIAL FOR SUCH LOSSES.

THIS COMPREHENSIVE WAIVER APPLIES TO DAMAGES TRIGGERED BY PERFORMANCE LOSSES, SYSTEM OMISSIONS, COMPUTER VIRUSES, FILES CORRUPTION, LINE FAILURES, FINANCIAL LOSS OF PROFITS, OR DATA THEFT. YOU EXPLICITLY ACKNOWLEDGE THAT VELLURAY IS NOT RESPONSIBLE FOR ANY ILLEGAL, OFFENSIVE, OR DEFAMATORY CONDUCT EXHIBITED BY PLATFORM USERS. YOUR PRIMARY REMEDY FOR RESOLVING AN ACTIVE DISPUTE WITH US IS THE IMMEDIATE DISCONTINUATION OF SITE USE.

ANY LEGAL CAUSE OF ACTION BROUGHT FORTH BY YOU CONCERNING THE SITE MUST BE OFFICIALLY COMMENCED WITHIN ONE (1) YEAR AFTER THE ACCRUAL OF THE UNDERLYING CLAIM, OR BE PERMANENTLY BARRED BY LAW.

Indemnification Clauses

You agree to indemnify, defend, and hold harmless Velluray, its corporate directors, employees, and suppliers from and against any third-party claims, legal fines, monetary penalties, losses, and operational liabilities (including reasonable legal expenses and expert witness fees) coming from:

  1. Your breach of these governing Terms of Use.

  2. Your violation of our integrated Terms of Purchase.

  3. Incidents of fraud, gross negligence, or willful misconduct executed by you.

  4. Your violation of statutory laws or the rights of an external party.

Our corporate group maintains executive control over the legal defense of any matter subject to indemnification by you, and you are forbidden from finalizing a legal settlement without our prior written authorization.

Electronic Communications Framework

Interacting with our storefront tools or dispatching emails to Velluray constitutes electronic communication. You consent to receive all operational notifications, billing statements, and contractual updates digitally. We will message you via email or by publishing formal update notices directly on the Site. You agree that electronic documents satisfy all statutory requirements that such agreements be executed in writing. Notices sent by us to the email address provided in your account profile are deemed successfully delivered.

Trademarks and Proprietary Brands

The brand names, operational logos, and service marks (“Marks”) displayed across this marketplace represent protected properties belonging to Velluray or their respective owners. Users and associated parties are barred from using these Marks for any purpose—including deploying them as hidden metadata tags on external sites—without our explicit written consent.

Intellectual Property Infringement Claims

We respect the intellectual property rights of others. Velluray maintains a policy to disable and terminate user accounts of individuals who repeatedly violate copyright protections. If you have reason to believe your protected work has been copied or uploaded to our Site in a manner that constitutes infringement, please submit a written notification to our designated agent containing the following criteria:

  1. A physical or electronic signature of an individual authorized to represent the copyright owner.

  2. A description of the protected work or a representative inventory list of the items claimed to be infringed.

  3. The specific location and URL of the infringing material on our Site, with details sufficient to allow us to locate and remove it.

  4. Your complete contact details, including full address, telephone number, and active email.

  5. A signed declaration stating that you have a good-faith belief that the disputed use is unauthorized by the copyright owner, its legal agent, or statutory law.

  6. A statement made under penalty of perjury confirming the accuracy of your report and verifying your status as the legal owner or authorized representative.

Please direct copyright notices to our team at: support@velluray.com.

Survival of Terms

Any provision within these Terms of Use that naturally implies or explicitly dictates ongoing obligations will remain valid and enforceable following the expiration, cancellation, or termination of this agreement.

Force Majeure

Velluray is officially exempted from executing its operational obligations or delivery timelines under these terms to the extent that fulfillment is blocked or delayed by events outside our reasonable governance, including elements of nature, acts of God, extreme weather anomalies, war, acts of terrorism, civil unrest, labor strikes, commercial embargoes, or regional quarantines.

Risk of Product Loss

Merchandise purchased via our storefront is processed and transported by independent shipping carriers under a standard delivery contract. Consequently, the legal title and the risk of product loss transition over to you the moment we hand the package over to the transport courier.

Dispute Resolution & Binding Arbitration

By accessing or shopping on this Site, you unconditionally agree that any dispute, controversy, difference, or legal claim arising out of, or relating to this agreement—including its existence, validity, interpretation, performance, breach, or termination, as well as non-contractual obligations—shall be referred to and conclusively resolved by binding arbitration conducted under the UNCITRAL Arbitration Rules in effect at the moment the Notice of Arbitration is submitted.

  • The governing framework for this arbitration clause shall be the laws of the United Kingdom (UK).

  • The physical seat of the arbitration proceedings shall be the United Kingdom (UK).

  • The dispute shall be evaluated by a single arbitrator, who will be appointed by the London Court of International Arbitration (LCIA).

  • All arbitration meetings and documentation shall be conducted in the English language.

General Legal Provisions

If any provision within these Terms of Use or Terms of Purchase is deemed invalid or unenforceable by an arbitration panel or court of competent jurisdiction, the parties agree that the evaluating body should attempt to give effect to the original commercial intent. The invalid clause will be severed, and it will not impact the enforceability of the remaining portions of the contract.

Section titles are used for indexing convenience only and possess no legal interpretive weight. These terms and your consumer relationship with us are governed strictly by the laws of the United Kingdom (UK). For any legal matters not subject to the mandatory arbitration clauses above, both parties consent to submit to the personal jurisdiction of courts located within the UK.

A failure by Velluray to act regarding a breach of these terms by a user does not waive our right to enforce rules against subsequent or identical actions. Users are strictly responsible for obeying the local laws of their physical territory when accessing the platform.

Changes to These Terms of Use

We reserve the sole right to adjust, add, or delete any portion of these Terms of Use at any time by posting the revised version on our Site. It is your responsibility to review this page periodically for updates. Your continued use of the platform after updates are posted indicates your acceptance of the revised terms.

Assignment Rights

You are barred from assigning or transferring these Terms of Use or your purchase obligations to external parties without our prior written consent. Any unauthorized assignment will be null and void. Velluray retains the unrestricted right to assign its contractual benefits and obligations under these terms to any third-party entity at its sole discretion.

Entire Agreement

These Terms of Use, alongside our published policies, constitute the complete agreement between you and Velluray regarding your platform interactions, superseding all prior oral or written communications. A printed version of this document shall be fully admissible in judicial or administrative proceedings to the same extent as other corporate records generated in printed form.

Corporate & Contact Information

For any inquiries or clarifications regarding these Terms of Use, please reach out to our customer care team via email at: support@velluray.com.

Company Identity: Wymond Limited

Corporate Registration Number: 12872556

Registered Office Address: 4 Massey House, 85 Hartfield Road, London, England, SW19 3ES

(Please note: The corporate registration address above is not a warehouse facility and cannot accept product returns).

GOVERNING LAW

These Terms of Service and any separate agreements through which we provide you with products or Services shall be governed by, interpreted, and enforced in accordance with the laws of the United Kingdom (UK).